Service Enquiry / Quote Request
Before submitting an order, please feel free to contact us by email with any questions that you may have or to book a phone or online consultation.
To receive a free quote, contact us with a short description of your project using the Request a quote form, and try to be as specific as possible about your product, industry, project goals, deadlines and any special requests.
Service Details / Quote
We aim to respond to all email enquiries within 24h. In case you prefer to speak to us, we can normally offer you a phone or online consultation within the same week.
We aim to respond to all quote request within 48 hours. All quotes are sent by email, unless you request for a quote to be posted to you.
Questionnaire
When you´re ready to submit an order we´ll email you a questionnaire to collect information about your business and the project.
We won’t be able to start working on your project until we receive a completed questionnaire. Depending on the quality of your answers, we may contact you by email or phone to request more information.
Submit an Order / Payment
Orders can be submitted only by email and must have a completed questionnaire attached. If your order is accepted, you`ll receive an invoice with 50% of the invoice amount due before we start working on your project and the remaining 50% due after the work is completed.
We understand that most startups and small businesses work with very limited budgets. Therefore, our services are provided on a fixed fee basis, and not an hourly rate.
Before submitting an order or making a payment, please read our Terms and Conditions and Refund Policy.
Project Manager
After the payment is received, we’ll assign a project manager who will be your single point of contact for the entire project.
Our Team Works on Your Project
The work usually consists of research, analysis, development and design activities. As we work on your project, we may contact you to confirm or request information, or to ask about your preferences and priorities.
Our goal is to provide you with the best possible service, and to achieve it, we need your full cooperation.
Project Deliverables
After the work is completed and before we can deliver it to you, you`ll be required to pay the remainder of the fee.
Most project outputs are delivered by email and the exact formats and delivery dates are agreed with clients before an order is submitted.
Revisions / Client Support
Most of our services include free revisions or client support, which must be claimed within 30 days from the project completion date.
The purpose of revisions is to give you a chance to request small corrections, for example, to your business plan or pitch deck.
Client support is offered with services such as marketing strategy development, to help you with the strategy implementation.